Christian is a stand-out individual with a record for passionately creating positive change and establishing ambitious vision. He has a demonstrated fervor for customer-centricity and a unique ability to identify, frame, and transform business challenges into opportunities.
Christian refuses to rest on the status-quo; he is unafraid to respectfully challenge both his peers and executive leadership in order to realize stronger outcomes. He is a leader with strong natural abilities, but also one who will seek counsel and differing perspectives to evolve.
Case Studies
The Home Depot
Trade Credit North Star Vision
Defined the strategic experience vision for a trade credit invoicing and payment service, along with a roadmap outlining key milestones to scale the program from pilot to maturity.
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Georgia Institute of Technology
Community Market Business Plan
Designed a business strategy for a grab-and-go meal kiosk, catering to busy professionals seeking high-quality, ready-made meals in multi-family communities.
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The Home Depot
Discount Management Vision
Streamlined and unified discount management functionality to enhance user efficiency, ensure consistency, and accelerate product development.
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The Home Depot
Simplifying Pricing Program Management
Developed an intuitive solution that empowers users to efficiently manage thousands of price points across millions of products with accuracy and ease.
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Tech Data Corporation
Optimizing B2B Checkout
Redesigned the checkout experience for configurable cloud products to minimize user errors, simplify decision-making, and drive higher conversion rates.
View Case Study Notable Skills
Experience Strategy & Leadership
Experience Strategy
Team Leadership & Developing People
Cross-Functional Alignment
Facilitation
Research & Insights
Customer Research
Usability Testing
Measurement Strategy
Design & Architecture
Service Design
Interaction Design
Information Architecture
Journey Mapping
Systems Thinking
Christian is an amazingly talented product leader [...] He is a great collaborator and is always striving to improve the end user experience. He is a tremendous leader and asset to any organization.
More Design Work
My design experience includes global B2B e-commerce websites, mobile apps for film festivals, and enterprise retail pricing applications.
Facilitating Success
I design and lead workshops to efficiently obtain insights from customers, create alignment with executives, and make decisions with partners.
We have been trying to make sense of what to do with this for years. It is a complex subject and Christian got us all to understanding in one meeting.
Research
I inform the customer experience and reduce risk through rapid research and clear communication of insights to key stakeholders.
Methods
Interviews
Contextual Inquiry
Surveys
Concept Testing
Usability Testing
Heuristic Evaluations
Artifacts
Journey Maps
Experience Maps
Service Blueprints
Personas
Archetypes
Research Plans
Interview Scripts
